Returns & Exchanges

Macklowe Gallery is committed to your satisfaction, offering a 7-day return period for a full refund or exchange on all authentic estate jewelry and decorative arts. All returned items must be in their original, unaltered condition and accompanied by their certificate of authenticity.

Return Process

• 1.
  Initiate Your Request

  Contact our gallery associates within 7 days of receiving your item to request a Return Authorization Number and discuss your preference for a refund or gallery credit.

• 2.
  Secure Packaging

  Carefully pack your item in its original presentation box and shipping container, ensuring all original documentation, appraisals, and certificates are included.

• 3.
  Insured Shipping

  Ship the package back to our Manhattan gallery using a trackable, fully insured method; we recommend using the pre-paid shipping label provided by our team for maximum security.

• 4.
  Inspection and Refund

  Once our experts verify the item's condition and authenticity, your refund will be processed to the original payment method within 5 to 10 business days.